Returns and Refunds Policy
Thank you for shopping at Subam Jewellery.
If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days.
The product is in its original packaging.
The product isn’t used or damaged.
You have the receipt or proof of purchase.
You obtained a Return Merchandise Authorization (RMA) from us.
Products that do not meet these criteria will not be considered for return.
Sending a Return
To return the product, please contact us:
By phone number: 9677605473
By email: subamjewelleryweb@gmail.com
Once you have obtained an RMA, you can send the product with its original packing to:
No-SS6, Main Bazaar Complex, Neyveli Twp Block-19, Neyveli T.S, Tamil Nadu 607803
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Subam Jewellery.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
This policy is intended to ensure that you are fully satisfied with your purchase and to clarify our procedures in a transparent manner.